Understanding our refund policy helps ensure smooth transactions and protects your rights across all digital payment services with DigiBro.
Processing Time
Transparent
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Response Time
Verified
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When Eligible
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Clear guidelines that protect your transactions and ensure fair treatment
Once a transaction is successfully processed and value is credited, cancellations or refunds cannot be initiated.
Refund requests can be raised if value is not delivered within 24 hours of payment debit.
Every refund request undergoes thorough investigation before approval to ensure fairness.
Approved refunds are credited only to the original payment instrument used for the transaction.
Fundamental Principles
At Digibro, we strive to ensure seamless and reliable digital Payment Services. To maintain Transparency and Fairness, the following Refund and Cancellation guidelines apply:
Important Limitation
Once a transaction is successfully processed and the corresponding value is credited to your Digibro ID, cancellations or refunds cannot be initiated.
24-Hour Window
If your payment is debited from your bank/card but the corresponding value is not delivered within 24 hours, you may raise a request with our support team.
Please contact us via the email provided on the Digibro Contact Us page.
Documentation Requirements
To initiate an investigation, please include the following information in your email:
Verification Procedure
Upon receiving your request, Digibro will conduct a detailed investigation.
If it is verified that you were charged without receiving value, a refund will be approved.
Processing Duration
Approved refunds will be processed within 21 working days from the date of receiving your email.
The actual time for the refund to reflect in your account may vary depending on your bank or payment provider's processing time.
Payment Security
Refunds will be credited only to the original payment instrument used for the transaction.
All refunds are processed securely through encrypted channels to protect your financial information.
For security reasons, refunds can only be credited back to the original payment source used during the transaction.
Customer Promise
Digibro is committed to delivering secure and transparent services. We appreciate your cooperation and trust as we work to ensure a smooth and reliable payment experience.